Career

Where I’ve been

Here you can see where I've been and what I've worked on.

  1. 2021 – Present Day

    System Engineer

    Etops AG — Cham, Switzerland

    Performing maintenace on Cloud infrastructure and providing support for employees.

    • Analyzing support requests and escalating them accordingly.
    • Providing 1st and 2nd level support, solutions and workarounds
    • Client, Server and Patch Management using Microsoft Intune
    • Cloud Identity management with Microsoft Entra
    • Cloud Security management with Microsoft Defender
  2. 2020 – 2021

    IT-Service Technician

    Computacenter AG — Dietikon, Switzerland

    Performing repairs on Personal Computers.

    • Diagnosing Hardware and providing solutions.
    • Performing repairs on Lenovo, HP, Asus and Fujitsu Personal Computers.
  3. 2019 – 2020

    IT-Service Desk Analyst

    Abraxas Informatik AG — Zurich, Switzerland

    Contract work for IT-Service Desk in which I escalate issues and resolve 1st level support inquiries.

    • Analyzing support requests and escalating them accordingly.
    • Providing 1st level support, offer workarounds and solutions.
  4. 2017 – 2019

    IT Apprentice

    Amt für Informatik Zürich — Zurich, Switzerland

    Gaining skills in general IT Support tasks, Networking and Customer Support taking pride in quality over quantity.

    • Handling Incoming Support requests, Maintaining Clients and Peripherals
    • Successful Acquisition of a Professional Certificate as an IT Assoicate
  5. YYYY – YYYY

    YOUR ROLE HERE

    COMPANY NAME — CITY, COUNTRY

    ONE OR TWO SENTENCES ABOUT WHAT THE ROLE ACTUALLY INVOLVED.

    • ACHIEVEMENT OR RESPONSIBILITY
    • ANOTHER ACHIEVEMENT, IDEALLY WITH A NUMBER IN IT